Scope

For the business relationship between Ing. Helmut Pilhar and the customer, the following General Terms and Conditions of Business apply exclusively in the version valid at the order’s time. With the order, the terms and conditions are considered as accepted.

Contract conclusion and withdrawal

Ing. Helmut Pilhar is obligated to accept the order of the customer under the website’s conditions. If the supplier of Ing. Helmut Pilhar does not supply him with the ordered articles, Ing. Helmut Pilhar is also entitled to withdraw from the contract. In this case, the customer will be informed immediately that the ordered product is not available. The customer can cancel the contract in writing (also by e-mail) or return the article within two weeks. It is pointed out that Ing. Helmut Pilhar may, if necessary, retain a reduction in value resulting from the use of the item. Orders “on approval” are not permitted under any circumstances! The shipping costs of the return shipment are to be borne by the customer.

Order

The order is placed by filling out and sending the online order form (shopping cart + following online pages). Orders can also be placed by email (kontakt et germanische-heilkunde.at).

Prices and payment conditions

All prices listed are gross prices, which include VAT. The prices are ex-warehouse. Shipping costs are charged separately. Their amount is shown on the online order form. Decisive for payment are the prices in our online store valid at the time of ordering. The following payment methods are available to the customer:

PayPal, stripe or prepayment:

Austria:
RB NEUNKIRCHEN SCHWARZATAL MITTE
IBAN: AT12 3286 5000 0400 2515
BIC: RLNWATWWNSM

The fees for bank transfers from other countries are entirely at the expense of the customer.

Shipping:

Unless otherwise agreed, delivery will be made from stock to the delivery address specified by the customer. Information about the delivery period is not binding unless the delivery date has been promised bindingly in exceptional cases. The desired goods will be sent by mail. The delivery of the items mentioned in the offer is carried out in which the order is received by the end-user while availability lasts. If the desired article should not be in stock or if Ing. Helmut Pilhar should not be able to supply for any reason, the customer will be informed immediately by email. The delivery will take place immediately after receipt of payment. Deliveries to countries outside Europe may take longer under certain circumstances. Helmut Pilhar accepts no liability for delays unless gross negligence is involved. Therefore claims for damages due to delay are excluded. The shipping costs are calculated based on the Austrian Post AG’s current postage costs (depending on weight) and invoiced. The exact amount of the shipping costs can be seen in the online order form.

Security:

To increase the orderer’s security, an encryption system is built into the shopping system, which is used for every order. SSL (Secure-Socket-Layer) guarantees secure transmission of all data. Therefore they cannot be read by unauthorized persons. All data arising in the context of the business relations are treated strictly confidential. It will not be passed on to third parties.

Retention of title:

The products remain the property of Ing. Helmut Pilhar until full payment is received.

Applicable law:

The provisions of Austrian law shall apply (also for shipments abroad).